Shipping policy

PIXELSHIELD™ SHIPPING POLICY

Last updated: 30 July 2026

Free standard shipping on orders of R500 or more for qualifying deliveries within South Africa.

Processing time: Usually 1–3 business days
Main centres: Approximately 3–7 business days
Outlying areas: Approximately 5–10 business days

  1. Where We Deliver

PixelShield™ currently delivers to valid residential and business addresses within South Africa.

Customers are responsible for providing a complete and accurate delivery address, including the correct suburb, postal code, building information and contact number.

  1. Order Processing

Orders are generally prepared for dispatch within 1–3 business days after payment has been successfully confirmed.

Business days exclude Saturdays, Sundays and South African public holidays. Processing may take slightly longer during major sales, promotional periods or unusually high demand.

Processing time is separate from the courier’s estimated delivery time.

  1. Estimated Delivery Times

After dispatch, estimated standard delivery times are:

  • Main city centres: Approximately 3–7 business days.
  • Regional or outlying areas: Approximately 5–10 business days.

These timeframes are estimates and are not guaranteed delivery dates. Courier delays, severe weather, public holidays, strikes, road closures and other circumstances outside our reasonable control may affect delivery.

  1. Shipping Costs

Orders of R500 or more qualify for free standard shipping within South Africa.

For orders below R500, the available shipping fee will be displayed during checkout, usually at a flat rate of R90.

The free-shipping threshold is calculated after discounts have been applied and excludes any shipping fees.

  1. Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address or mobile number supplied during checkout, where tracking is available.

Tracking information may take up to 24 hours to update after the courier has collected the parcel.

  1. Incorrect or Incomplete Addresses

Please check your delivery information carefully before completing your purchase.

If you notice an error, contact PixelShield™ as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the parcel has been collected.

Additional courier or redelivery fees caused by an incorrect, incomplete or inaccessible address may be charged to the customer.

  1. Missed or Unsuccessful Deliveries

The courier may contact you using the telephone number supplied at checkout. Please ensure that somebody is available to accept the parcel at the delivery address.

If delivery is unsuccessful, the courier may arrange another attempt or return the parcel to us. Additional delivery fees may apply where the failed delivery resulted from an incorrect address, an unavailable recipient or failure to respond to the courier.

  1. Delayed or Lost Parcels

If your tracking has not updated or your parcel has not arrived within the estimated timeframe, please contact us with your order number.

PixelShield™ will investigate the shipment with the courier. If the courier confirms that the parcel was lost before delivery, we will arrange an appropriate replacement or refund in accordance with applicable law and our store policies.

PixelShield™ will not treat an order as delivered solely because a parcel has been handed to the courier.

  1. Damaged, Missing or Incorrect Items

Please inspect your parcel as soon as possible after delivery. If an item is damaged, missing or different from what you ordered, contact us as soon as reasonably possible.

To help us resolve the matter quickly, please include:

  • Your order number.
  • A clear description of the problem.
  • Photographs of the product and packaging.
  • A photograph of the courier label.

Requesting this information does not limit any rights you may have under South African consumer law.

  1. Split Shipments

In some cases, products from the same order may be dispatched separately. If this happens, you may receive more than one tracking number and the parcels may arrive on different days.

You will not be charged an additional shipping fee where PixelShield™ chooses to split an order.

  1. Delivery Obligations

PixelShield™ will aim to deliver orders within the timeframe displayed at checkout or otherwise agreed with the customer.

Unless a different delivery period has been agreed, orders will be handled in accordance with the delivery requirements of the Electronic Communications and Transactions Act and other applicable South African consumer laws.

Nothing in this policy is intended to exclude or reduce a customer’s rights under applicable South African law.

Contact Us

If you need help with a delivery, contact PixelShield™ and include your order number so we can assist you as quickly as possible.